Enjoy free shipping on every order
At Black Oak Furniture, we take immense pride in crafting bespoke, high-quality furniture. To maintain our quality standards, every piece undergoes a detailed production process before being dispatched.
1. Delivery Timeline
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Standard Production & Shipping: Our average delivery time is 2 to 3 working weeks.
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Estimates, Not Guarantees: Delivery dates are provided as estimates. Black Oak Furniture shall not be held legally liable for any indirect loss, stress, or damages caused by delays in delivery.
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Custom Orders: For highly customized designs, the timeline may be extended, which will be communicated at the time of order confirmation.
2. Logistics & Liability Release
Once a product is dispatched, it is handled by third-party logistics partners.
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External Factors: We are not responsible for delays caused by courier companies, traffic, weather conditions, labor strikes, or any "Acts of God" (Force Majeure).
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Non-Cancellation: A delay in delivery by the logistics partner does not entitle the customer to cancel a customized order or request a refund.
3. Minor Damages & Variations (Non-Claimable)
Furniture is heavy and handcrafted. By purchasing from us, you agree to the following:
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Minor Scuffs: Black Oak Furniture is not responsible for minor surface scratches, paint rubbing, or slight fabric scuffs that may occur during the handling and transit of heavy items. These are considered normal characteristics of logistics and do not qualify for replacement.
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Natural Variations: Minor variations in wood grain, texture, and color shades are inherent to handcrafted natural wood furniture and are not considered "defects."
4. Major Damage & Unboxing Protocol (MANDATORY)
We ensure premium packaging, but in case of Major Structural Damage during transit, the following protocol is legally mandatory for any claim:
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Unboxing Video: The customer MUST record a continuous, unedited video while unboxing the furniture. The video must clearly show the shipping label and the reported damage.
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Reporting Window: Any major damage must be reported within 48 hours of delivery via WhatsApp at [03167998323]
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Resolution: If major damage is verified via the unboxing video, we will provide a Free Repair or Replacement of the affected part/product at our discretion.
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NO REFUNDS: Under no circumstances will a cash refund be issued for transit damage; only repair or replacement options are available.
5. Customer Responsibility
- Please ensure the delivery address is accurate. If a delivery fails due to the customer’s unavailability or incorrect details, any additional re-shipping charges will be paid by the customer.
